Spa Sales and Customer Service Associate
Hand & Stone - 109 Main St - Stoneham, MA•Stoneham, MA
•$15 - $16•Onsite
About The Position
Join a team where great customer service and sales skills are rewarded. Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated, energetic Spa Sales Associate to help create an outstanding experience for every guest who walks through our doors. This role is perfect for someone who enjoys building relationships, helping people prioritize wellness, and earning additional income through membership sales and guest engagement.
Requirements
- Customer service and/or sales experience preferred
- Comfortable recommending memberships and wellness services
- Strong communication and relationship-building skills
- Ability to multitask in a fast-paced environment
- Positive attitude and professional appearance
- Reliable, team-oriented, and goal-driven
- Available to work evenings, weekends, or peak business hours as needed
Responsibilities
- Welcome guests and create a warm, professional first impression
- Answer phones and assist with scheduling appointments
- Educate guests on the benefits of massage and facial services
- Recommend memberships, upgrades, gift cards, and wellness services
- Build strong relationships with members and encourage retention
- Maintain accurate client records and appointment schedules
- Help keep the spa clean, organized, and welcoming
- Support the team in delivering an exceptional guest experience
Benefits
- Contests
- Employee rewards program/employee referral bonus
- KinderCare Childcare Discounts
- Free uniforms
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Membership sales commissions
- Performance bonuses and sales incentives
- Ongoing contests and rewards programs
- Positive, team-oriented work environment
- Growth opportunities within a nationally recognized spa brand
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
