Spa Retail Manager Full Time

Wellness City Glow Brands Corporate•West Chester, OH

5h•Onsite

About The Position

As a Spa Retail Manager, you’ll help lead daily salon operations, coach team members, deliver excellent customer service, and support store performance. This role is ideal for someone who enjoys working in a customer-facing environment, leading by example, and helping a team meet sales and service goals. You’ll play an important role in creating a positive, high-energy salon environment where clients feel welcomed, team members are supported, and operational standards stay high.

Requirements

Management and/or sales experience is required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment while managing multiple priorities simultaneously.
Strong customer service and operational awareness.
Problem-solving, planning, and organizational skills.
Leadership ability, including coaching, mentoring, and delegating.
Strong team-building and communication skills.
Stand and walk for extended periods of time.
Bend at the waist to clean spa, sunless, and UV tanning equipment.
Lift or help lift items and heavy boxes.
Bend down to pick up trash, towels, and other items from the floor.
Perform cleaning tasks such as dusting, sweeping, mopping, and scrubbing.
Work independently and alone during some shifts as business needs require.

Nice To Haves

Beauty, Spa, Tanning Industry and/or Customer Service experience is preferred, but not required.

Responsibilities

Develop and coach employees to provide amazing client experiences.
Follow up swiftly on client concerns and issues.
Set a positive example and demonstrate a calm demeanor during periods of high volume.
Display a client comes first attitude by holding team members accountable for quality client service.
Drive company metrics by developing action plans.
Directly motivate and instruct the spa team by implementing company programs.
Manage with integrity and honesty and promotes the culture, values, and mission of Wellness City.
Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
Maintain excellent cleanliness, maintenance, sanitation, and organization of the spa, sunless, and UV tanning equipment and facilities.
Manage spa staffing levels to ensure employee development and maintain spa operational requirements.
Adhere to applicable wage and hour laws for non-exempt team members and minors.
Use all operational tools to plan for and achieve operational excellence in the spa. Tools include labor guidelines, reports, cash management, and inventory management.
Utilize financial reports to identify and address trends and issues in spa performance.
Regularly conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
Be a leader with sales performance and consistently meet sales goals.
Manage ongoing sales.