Spa Supervisor | Full-Time

Omni Hotels & Resorts•Austin, TX

2d•Onsite

About The Position

Omni Hotels & Resorts is seeking a Full-Time Spa Supervisor for the beautiful Barton Creek Resort & Spa. This role is ideal for someone who loves hospitality, creating amazing customer experiences, and values the structure and benefits that come from working with a hotel company. Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality, nestled in the scenic Texas Hill Country. Our associates are the heart of our success, forming a dedicated, passionate team that embodies the warmth, elegance, and service excellence of the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment, with opportunities for growth through comprehensive training, mentorship, and career advancement within a respected hospitality company. Omni Barton Creek offers an inspiring environment to work, learn, and thrive, featuring championship golf, award-winning dining, a rejuvenating spa, and stunning natural surroundings. We are proud to be recognized among the best resorts in Texas, including Top 5 Resorts in the Southwest by Conde Nast Traveler and Top 5 Resorts in Texas by Travel + Leisure World's Best Awards 2024.

Requirements

1 year’s supervisory experience working in a customer orientated environment.
Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Attention to detail and excellent organizational skills.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a variety of shifts including weekends, evenings, and holidays.
Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Responsibilities

Display effectively, communicate and hold all retail associates accountable for The Triology.
Assist with ensuring all audit requirements are met on a daily basis.
Participate in all quarterly inventories to audit standards.
Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
Assist with the monthly mark down plans.
Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.
Assist with the interviewing and hiring of retail associates as needed based on business levels.
Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
Assist with training for retail associates in sales procedures and customer service.
Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required.
Assist with ensuring all Moments of Service checklists are completed monthly and documented.
Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.