Spa Attendant--Full Time

PCH Hotels & Resorts•Birmingham, AL

1d•Onsite

About The Position

As a member of our hospitality team, the primary responsibility of a Spa Attendant is to provide exceptional assistance to spa guests and ensure the overall cleanliness, organization, and presentation of the spa facilities. This role is vital in creating a pleasant and well-organized spa environment and contributes to a positive spa experience by helping guests feel relaxed and cared for throughout their visit.

Requirements

Provide exceptional assistance to spa guests.
Ensure the overall cleanliness, organization, and presentation of the spa facilities.
Maintain cleanliness and organization of locker rooms, showers, wet treatment rooms, lounges, and pool areas.
Ensure spaces are well-maintained and stocked with towels, robes, slippers, toiletries, and other amenities.
Maintain impeccable cleanliness standards throughout the spa.
Greet and accompany guests to the locker area, assign lockers, and provide necessary amenities.
Communicate the proper usage of all spa facilities.
Maintain clean and well-stocked restrooms and showers.
Promptly replace used towels and bath mats.
Wipe down showers after each use.
Assist therapists during treatments as needed.
Manage inventory levels and ensure availability of guest supplies.
Monitor guest appointments and ensure guests are in appropriate areas at scheduled times.
Report any issues to supervisors.
Stock and serve beverages and fruits in lounge areas.
Offer refreshments to guests.
Manage laundry processes.
Promptly dispose of soiled linens.
Fold and stock fresh towels.
Arrange spa areas with necessary items like ice packs and towels.

Responsibilities

Warmly welcome and escort guests into the locker area, and maintain the cleanliness and organization of the locker rooms, showers, wet treatment rooms, lounges, and pool areas.
Ensure these spaces are well-maintained and stocked with towels, robes, slippers, toiletries, and other amenities.
Demonstrate a strong commitment to maintaining impeccable cleanliness standards throughout the spa.
Greet and accompany guests to the locker area, assign lockers, and provide all necessary amenities for their enjoyable spa experience.
Effectively communicate the proper usage of all spa facilities to ensure guest comfort and safety.
Maintain clean and well-stocked restrooms and showers, promptly replaced used towels and bath mats, and wiped down showers after each use.
Assist therapists during treatments as needed, ensuring smooth service delivery and guest satisfaction.
Manage inventory levels and ensure the availability of guest supplies in the locker room and vanity areas.
Monitor guest appointments and ensure they are in the appropriate areas at the scheduled times, promptly reporting any issues to supervisors.
Stock and serve beverages and fruits in the lounge areas, offering refreshments to each guest.
Manage laundry processes, promptly dispose of soiled linens according to established systems, and fold and stock fresh towels by standard operating procedures.
Arrange spa areas, such as relaxation rooms, with necessary items like ice packs and towels to provide a comfortable environment for guests.