Spa Attendant-Spa-Full Time

Pinehurst Careers•Pinehurst, NC

1d•$12•Onsite

About The Position

The primary purpose of this position is to be responsible for the efficient care of guests, private lounge and locker areas, fitness area and issuance in a positive/professional manner. The Spa attendant is responsible for the cleanliness and neatness of the facility in order to ensure personal service in an immaculate environment.

Requirements

High School Diploma or GED and a minimum of 1 year related experience in customer service, preferably in a Spa environment; or an equivalent combination of education and experience.
Strong communication skills.
Ability to utilize a personal computer.
Maintain a professional appearance at all times.
Resolve conflict.
Knowledgeable of the Resort.
Fluent and literate in English.
Excellent customer service skills.
Excellent verbal communication skills.
Ability to follow directions and requests from guests.
Knowledge of Spa treatments and Salon services.
Ability to multi-task.
Detailed oriented.

Responsibilities

Greeting guests, assigning lockers, issuing robes/slippers, escorting guests to their service area, locker room, wet areas, fitness center, manicure, pedicure areas in a timely manner and monitors the schedule to ensure punctuality as outlined in the SOP.
Maintaining a clean, spotless spa and conducting Spa walk throughs ensuring that all areas are properly cleaned and orderly.
Replenishing stock levels to include refilling robes, towels, lockers, sandals, toiletries, beverage dispensers, etc.
Directing guests in proper use of whirlpools, saunas, steam rooms, and ensuring guest safety.
Maintaining fitness center equipment in clean and working condition.
Assisting guests as needed, including bringing supplies such as towels, soaps, etc. while providing courteous service.
Suggesting cross-selling of treatments in other departments.
Working well with others as a team.
Ensuring extreme privacy, care and respect of each guest.