Spa Reservationist Winter '26 - '27

LMLC OPERATIONS LLC•Big Sky, MT

3d•Onsite

About The Position

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Reservationist for the upcoming Winter season! Our Winter employment months are November - April. The purpose of a Spa Reservationist is to facilitate impeccable Member and guest services and assist in the daily operations of the spa.

Requirements

High school diploma, GED or vocational training or job-related course work
One to two years’ experience in customer service
Strong verbal/written communication, interpersonal, and analytical skills
Valid State Driver’s License.
Intermediate/advanced keyboarding skills
Intermediate knowledge of Microsoft Office systems.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Able to write clearly and legibly.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Able to perform basic math calculations.

Nice To Haves

College degree
previous work experience in a spa setting.

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
Seeks most efficient manner in which to meet Member expectations.
Provides accurate and timely information regarding spa services.
Facilitates spa reservations.
Charge the appropriate Member account for services rendered.
Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
Enters charges for services rendered and creates client profiles using a club and resort management system.
Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
Keeps detailed records of Member preferences and requests.
Practices creative problem solving.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Cleans work spaces by cleaning desks or taking out trash.
Dresses up in costume for events.
Assists Locker Room attendant with Locker Room duties.