Spa Assistant Manager Winter '26 - '27

LMLC OPERATIONS LLC•Big Sky, MT

3d•Onsite

About The Position

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Assistant Manager for the upcoming Winter season! Our Winter employment months are November – April. The purpose of the Spa Assistant Manager is to assist the Spa Manager in leading the spa, salon and fitness personnel to perform professional, coordinated, efficient, friendly service and to ensure guest satisfaction to all Members and guests at Yellowstone Club.

Requirements

High School or equivalent education required.
At least two to four years in a supervisor capacity in a top resort/spa operation.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Ability to be persuasive with telephone sales skills.
Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.
Able to speak clearly and effectively with members, guests, and coworkers
Able to write clearly and professionally
Able to perform basic math calculations.
Ability to solve problems independently and identify when to escalate situations to higher-level staff

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Train and mentor, all Spa Concierge, Spa Attendants and Spa Supervisor.
Manage any member or guest complaints, ensuring clear communication with HWC management team.
Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment
Recruiting, Training, Motivating and Leading the Spa team to perform a great, coordinated, efficient, friendly and happy service to all members and guests, eventually enhancing, creating and realizing all revenue and profit opportunities.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Proactively coordinate with the Facilities Director of Engineering all daily and periodical maintenance of the areas and equipment. (Ensure that preventative maintenance is taking place within the spa).
Support and take over the duties of his/her staff when necessary.
Perform any or all duties and project as assigned by management.