Spa Receptionist - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

15d•$17 - $17•Onsite

About The Position

The Spa Receptionist plays a vital role in creating a warm, welcoming, and seamless experience for every guest who enters the Live! Spa. As the first point of contact, your professionalism, hospitality, and attention to detail help set the tone for each guest’s visit. Your ability to manage bookings, communicate knowledgeably about spa services, and ensure smooth daily operations supports a relaxing, luxurious environment that embodies the Live! brand. By providing attentive service, resolving guest needs with care, and maintaining an organized and inviting front desk, you help create a memorable wellness experience that keeps guests returning.

Requirements

Previous customer service experience, preferably in the hospitality industry.
Previous experience handling money.
Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments/services to guests.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and self-motivated.
Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure and multi-tasking.
Must be comfortable with product recommendation.
Proficient in appropriate computer skills and office equipment.
High School Diploma or GED required.
Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.

Responsibilities

Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
Adheres to the policies of the spa and hotel.
Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies. Follows all Standard Operating Procedures that apply to the front desk and guest service.
Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable.
Actively recommends additional services, enhancements, or home care to each guest.
Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable.
Greets each and every guest with a smile and direct eye contact.
Informs Spa Manager of any guest, or facility issues, incidents, and/or accidents.
Strictly follows Lost and Found reporting policy.
Goes the extra mile for guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Keeps area clear of clutter and personal effects.
Helps ensure the facility is only accessed by actual guests, and that it is safe and secure at all times.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts