Spa Receptionist

Fitness Formula Clubs (FFC)•Chicago, IL

2d•Onsite

About The Position

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Requirements

Part-time position
Must be able to attend mandatory hospitality training during the first 90 days.

Nice To Haves

Experience in a customer service role
Familiarity with spa services and products
Experience with appointment scheduling software
Experience handling financial transactions

Responsibilities

Greet members by name with a smile, creating a positive first impression
Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
Answer incoming calls and direct them with professionalism and care
Coordinate with spa staff to manage bookings, ensuring seamless scheduling
Process payments accurately and maintain a balanced cash drawer at the end of each shift
Make reminder and confirmation calls to ensure clients are well-informed about their appointments
Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
Address members’ questions and concerns and provide additional support to other departments as needed