Spa Receptionist

AccorHotel•San Diego, CA

1d•Onsite

About The Position

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison. Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Receptionist.

Requirements

Must be professional, service-oriented, accurate, gentle, and work with attention to detail, striving to exceed the expectations of every guest every time.
High School Diploma or equivalent preferred.
Valid California Driver's License.
CPR certification within 90 days of hire.
Some computer knowledge helpful; not required.
Knowledge of Microsoft Office applications, Spa Soft (will train), and basic accounting principles.
Excellent personal appearance, good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.
Knowledge of guest service and/or hospitality industry a plus.
Applicants must be legally eligible to work in the United States.

Responsibilities

Oversee reservations and the reception desk.
Maintain day-to-day operations of the spa facility to ensure smooth, 5-Star performance while exceeding every guest’s expectation.
Maintain a positive working environment.
Accountable for all front office, reservations, group sales, and public area operations.
Develop and motivate staff to meet and exceed established service standards.
Create and maintain a professional, safe, nurturing, and healing environment.
Participate in ongoing training for support staff in the areas of safety, guest service, and team building.
Address staff and guest concerns or questions, resolving them appropriately.
Take ownership of any guest or staff-related problem and handle accordingly.
Assure a clean, crisp, and sanitary spa.
Participate with spa reservations, front desk, group sales, and attendant staff to ensure the staff is informed, trained, and inspired.
Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
Work cooperatively and professionally with all departments.
Attend regular meetings as directed by the Spa Operations Manager or Spa Director.
Comply with all Grand Del Mar Company safety and health policies and procedures.
Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
Maintain a thorough knowledge of all treatments and take-home products as well as all retail products.
Keep management informed of all guest, staff, and program issues.
Stay current on all department information, become well-versed and trained in its application.
Perform other duties as assigned by Manager.

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
Complimentary on-site parking
Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
Training & Development: Learning programs through our Academies designed to sharpen your skills
Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays
Vacation and sick leave
401(k) retirement plan with matching program
Employee Assistance Program (EAP)