Spa Receptionist

AccorHotel•San Diego, CA

2d•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Receptionist. Under the direction of the Operations Manager, oversee reservations, reception desk. Maintain day to day operations of the spa facility to assure a smooth, 5-Star performance while exceeding every guest’s expectation every time all while maintaining a positive working environment. Accountable for all front office, reservations, group sales and public area operations. Develop and motivate staff to meet and exceed established service standards. Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives. Participate in ongoing training for support staff in the areas of safety, guest service and team building. Address staff and guest’s concerns or questions, resolving appropriately. Take ownership of any guest or staff related problem and handle accordingly. Assure a clean, crisp and sanitary spa. Participate in with spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired. Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings. Work cooperatively and professionally with all departments. Attend regular meetings as directed by the Spa Operations manager or Spa Director. Comply with all Grand Del Mar Company safety and health policies and procedures. Perform the function of a reservations agent and receptionist on a regularly scheduled basis. Maintain a thorough knowledge of all treatments and take home products as well as all retail products. Keep management informed with all guest, staff and program issues. Stay current on all department information, become well-versed and trained in its application. Perform other duties as assigned by Manager

Requirements

Must be professional, service-oriented, accurate, gentle, and work with attention to detail, striving to exceed the expectations of every guest every time.
High School Diploma or equivalent preferred.
Valid California Driver's License.
CPR certification within 90 days of hire.
Some computer knowledge helpful; not required.
Knowledge of Microsoft Office applications, Spa Soft (will train), and basic accounting principles.
Excellent personal appearance.
Good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease while focusing on the guest.
Knowledge of guest service and/or hospitality industry a plus.

Responsibilities

Oversee reservations and reception desk.
Maintain day-to-day operations of the spa facility.
Ensure smooth, 5-Star performance and exceed guest expectations.
Maintain a positive working environment.
Accountable for all front office, reservations, group sales, and public area operations.
Develop and motivate staff to meet and exceed service standards.
Create and maintain a professional, safe, nurturing, and healing environment.
Participate in ongoing training for support staff in safety, guest service, and team building.
Address and resolve staff and guest concerns or questions.
Take ownership of and handle guest or staff related problems.
Ensure a clean, crisp, and sanitary spa.
Participate with spa reservations, front desk, group sales, and attendant staff to ensure they are informed, trained, and inspired.
Maintain availability and dedication to The Spa, working weekends, holidays, and evenings.
Work cooperatively and professionally with all departments.
Attend regular meetings as directed by the Spa Operations Manager or Spa Director.
Comply with all Grand Del Mar Company safety and health policies and procedures.
Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
Maintain thorough knowledge of all treatments, take-home products, and retail products.
Keep management informed of all guest, staff, and program issues.
Stay current on all department information and become well-versed and trained in its application.
Perform other duties as assigned by Manager.

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Complimentary meals during shift in staff cafeteria
Complimentary on-site parking
Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide
Discounts on restaurants, bars, and spa services at Fairmont & Accor properties world-wide
Opportunity to develop talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor
Learning programs through our Academies
Ability to make a difference through Corporate Social Responsibility activities
Recognition and rewards through appreciation programs, awards, and exclusive travel and lifestyle perks
Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays
Vacation and sick leave
401(k) retirement plan with matching program
Employee Assistance Program (EAP)