Spa Receptionist

Highgate Hotels•Las Vegas, NV

19h•Onsite

About The Position

The Spa Attendant/Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.

Requirements

High School diploma or equivalent
SNHD Food Handler and TAM/Alcohol Awareness card required
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Nice To Haves

1-year experience in a spa or related field preferred.
At least 1-year retail experience preferred.
Bi-lingual preferred.

Responsibilities

Greet and welcome all guests and members.
Check guests and members in and out: administer keys to locker areas.
Process transactions for all events, guest fees, membership fees, dues, etc.
Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
Be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).
Assist guests in the retail area.
Arrange for all spa appointments for ala carte services/activities and packages.
Monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
Assist guests and members with spa prescriptions.
Ensure facility is prepared for proper opening and closing each day.
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
Provide Spa tours as necessary.
Maintain a friendly and warm demeanor at all times.
Ensure hygiene is maintained due to the close proximity of working with the clients.
Ensure no cigarette smoke is on hands, clothes or breath of a spa employee during a shift.