Spa Receptionist

Hand and Stone•Cranberry Township, PA

3d•Onsite

About The Position

Hand & Stone Massage and Facial Spa is looking for an experienced customer service-oriented individual to join our Spa Associate team at our Cranberry location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day. We offer various shifts to work with your lifestyle with the necessity of a friendly and stable work environment. We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

Requirements

Capable of working flexible hours (evenings and weekends required)
Critical thinking skills, including conflict resolution
Excellent verbal and written communication
Must be exceptionally organized and have great attention to detail
Must be a strong team player with the ability to work independently with minimal supervision

Nice To Haves

Prior retail or membership sales experience (Gym, Tanning, or Salon)
Prior Spa experience such as Massage Envy, Elements or Massage Heights
General beauty and wellness industry knowledge
Experience with Zenoti software a plus

Responsibilities

Meet membership sales goals
Have excellent customer service to members and guests, while building relationships that last
Effectively communicate sales, promotions, and service options with clients
Bring a positive and energetic attitude
Answer phones, schedule appointments, and file documents
Uphold spa cleanliness standards and various other duties as assigned

Benefits

401(k)
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Competitive Compensation - hourly wage PLUS commissions
Contests
Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
Ongoing Training
Flexible Hours
Positive and Professional Work Environment
Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?
Commission
Bonuses
Store Discounts
PTO
Health Benefits