Spa Receptionist Coordinator, Burr Ridge

Kohler Co. • Burr Ridge, IL

1d • Onsite

About The Position

Our Kohler Waters Spa team offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Requirements

• High School Diploma or equivalent required
• Prior customer service experience within a spa environment required
• Prior experience in receiving/resolving guest experience issues
• Previous leadership or management experience preferred
• Strong communication skills and ability to work in a fast paced environment
• Strong detail-orientation
• Ability to perform tasks requiring use of multiple computer/guest management systems
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

• Previous leadership or management experience preferred

Responsibilities

• Completion of KWS DESIGNing for 5-Star training
• Responsible for providing feedback and re-training staff as needed to ensure Forbes 5 Star Hold staff accountable for all policies, procedures and SOPs
• Property Management System super-user (and related systems) to correctly process transactions, complete orders, accurately book/edit spa treatments and efficiently manage system to optimize spa bookings standards are being maintained by staff
• Responsible for maintaining cash handling policies including change in the safe, cash recycler compliance, etc.
• Knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guests
• Receive guest feedback/complaints and resolve any guest/staff issues as they arise without supervision
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with no supervision/support to maintain a relaxing spa atmosphere
• Maintain facility safety, cleanliness and guest amenity standards with 20-minute walk throughs
• Additional Responsibilities as required

Benefits

• competitive salary
• health
• vision
• dental
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED