Spa Receptionist, Burr Ridge

Kohler Co.•Burr Ridge, IL

1d•Onsite

About The Position

The Kohler Waters Spa team at Burr Ridge offers over 50 innovative spa services, utilizing the healing properties of Earth’s mineral-rich waters to provide a tranquil oasis. This role involves joining a world-class team of spa professionals to help guests renew and recharge, ensuring they experience five-star living at its finest in a bustling Windy City neighborhood.

Requirements

Applicants must be 18 years old or older to apply
Strong communication skills and ability to work in a fast paced environment
Strong detail-orientation
Ability to perform tasks requiring use of multiple computer/guest management systems
Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Nice To Haves

Prior customer service experience within a spa environment preferred, but not required

Responsibilities

Provide service and maintain cleanliness standards at a Forbes 5-Star level
Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
Process all retail transactions, paying special attention to details
Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all