Spa & Pool Front Desk

Sun Valley Resort•Sun Valley, ID

33d

About The Position

The Spa & Pool Front Desk Associate serves as the first point of contact for guests visiting the spa, salon, and pool facilities. This role includes booking appointments, checking in guests, retail sales, and maintaining a clean and welcoming environment. This position requires excellent customer service skills, flexibility, and the ability to work in a fast-paced, team-oriented setting.

Requirements

Excellent verbal and written communication skills
Must speak and read English fluently
Proficiency with basic phone and computer systems
Positive attitude with strong customer service and active listening skills
Detail-oriented with the ability to multitask in a fast-paced environment
Flexible availability, including mornings, afternoons, weekends, and holidays
Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds frequently

Responsibilities

Greet guests warmly and provide friendly, professional service
Provide accurate information regarding spa, salon, and pool offerings, including pricing and promotions
Answer phone calls and respond to email inquiries
Schedule, modify, and cancel appointments using reservation software
Check guests in and out for spa and salon services, ensuring smooth and timely transitions
Handle guest concerns with poise and escalate issues as needed
Process payments for services and retail purchases
Maintain the cleanliness and organization of the front desk, spa boutique, pool deck, and guest areas
Restock retail displays, spa amenities, and towels
Assist with additional tasks and responsibilities as assigned by management