Spa Front Desk - PT

Marcus Corporation•Lake Geneva, WI

About The Position

The Spa Front Desk position is a part-time role responsible for greeting and checking guests in and out, booking appointments, and managing membership sign-ups and renewals. This role requires excellent communication and customer service skills to handle guests in a fast-paced environment.

Requirements

High school diploma or equivalent required.
Must have excellent communication and customer service skills.
Must have the ability to work with a team in a fast paced environment while multi-tasking.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Ability to work a flexible schedule including nights, weekends and holidays.

Nice To Haves

Prior spa experience preferred.

Responsibilities

Greet and check guests in and out for spa appointments.
Book appointments.
Sign up and renew memberships.
Provide accurate and appropriate information to guests and customers.
Input and retrieve information routinely from computer system.
Respond to guest requests and handle guest issues or report complaints to management.
Remain calm and alert, especially during emergency.
Promptly answer telephone in a professional and clear manner.
Input all information into computers to communicate guest requests and complaints.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Answer guest questions regarding area or resort, outlet information and services.
Greet and welcome guest as they arrive at the spa.
Perform other duties as assigned.