Spa Office Manager
High End Hiring•New York, NY
•Onsite
About The Position
Join our luxurious spa as a Spa Office Manager and take a leadership role in creating exceptional client experiences in a serene, upscale environment. This is not just a job—it’s an opportunity to build, refine, and lead a high-performing team within one of the most recognized names in luxury skincare. If you are passionate about mastery, growth, and excellence, and thrive in a culture where high standards and client satisfaction are non-negotiable, this could be the perfect opportunity for you.
Requirements
- Previous experience in spa or wellness management
- Strong customer service and communication skills
- Sales skills
- Proficiency in scheduling software and Microsoft Office
- Ability to work in a fast-paced environment
- Leadership and team management skills
- High energy and a positive attitude
- Detail-oriented and organized
- Passion for wellness and the spa industry
Nice To Haves
- Proven experience in spa or salon management, office management, or high-end customer service leadership
- Strong organizational and analytical skills; comfortable tracking and improving metrics
- Passion for team development, performance coaching, and building culture
- Confident in sales and client engagement, particularly in luxury beauty products
- High standards of professionalism, attention to detail, and client-focused service
- Motivated by growth, excellence, and meaningful impact, not just compensation
Responsibilities
- Supervise and mentor front desk and spa staff, fostering a culture of excellence
- Manage appointments and client scheduling, ensuring a seamless customer experience
- Handle customer inquiries and concerns with professionalism and care
- Maintain and track performance metrics and statistics, turning numbers into actionable strategies
- Drive sales of beauty products while maintaining exceptional client service
- Oversee day-to-day office and operational workflow, keeping the spa running efficiently
- Collaborate with leadership to continually elevate spa standards and client experience
Benefits
- Generous bonus system to reward performance and leadership impact
- Opportunity to lead a high-performing team in a recognized luxury brand
- Work in a professional, upscale environment with room for career growth
- Teledoc, dental, vision, and life insurance
- Employee discounts on products and services
- PTO after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
