Spa General Manager / Spa Manager – Luxury Day Spa & Med Spa

Hiatus Day Spa Med Spa•Houston, TX

1d•$75,000 - $100,000•Onsite

About The Position

Hiatus Day Spa + Med Spa is seeking experienced Spa Managers, Wellness Managers, and Hospitality Leaders to lead one of their locations. This role is for an entrepreneurial leader who enjoys running a business, developing people, driving revenue, and ensuring exceptional guest experiences. The Spa General Manager is the core of their location, responsible for leading front-of-house teams, service providers, and daily operations to deliver an exceptional guest experience "The Hiatus Way." This position combines people leadership, operational excellence, and business strategy, making it ideal for a results-driven individual passionate about team development and business growth.

Requirements

2+ years management experience in spa, wellness, hospitality, or retail leadership
Proven track record of leading teams and driving business performance
Strong financial acumen and ability to manage KPIs and P&L
Passion for wellness, hospitality, and guest service
Ability to work a flexible schedule including evenings and weekends
Must be authorized to work in the United States

Nice To Haves

Entrepreneurial leaders who love running a business and developing people
Leaders coming from spa, wellness, hospitality, luxury retail, or service-driven businesses

Responsibilities

Take ownership of your spa’s revenue growth, profitability, and operational performance.
Monitor and drive KPIs including membership growth, retail sales, guest retention, and service utilization.
Use financial insights and daily reporting to guide strategic business decisions.
Manage budgets and optimize profitability while maintaining exceptional guest experiences.
Partner with Med Spa leadership to expand and elevate aesthetics services.
Collaborate with brand partners to host retail and wellness events.
Inspire, coach, and develop a high-performing spa team.
Lead Front Desk, Guest Experience, and Service Provider teams.
Build a culture of accountability, collaboration, and career growth.
Partner with the Talent Acquisition team to recruit top talent.
Ensure staffing levels meet guest demand and support revenue goals.
Mentor team members and develop future leaders within the organization.
Champion “The Hiatus Way” guest experience.
Ensure every guest receives personalized, results-driven services and expert recommendations.
Drive membership growth and guest loyalty.
Respond to guest feedback and continuously improve the guest journey.
Maintain a spa environment that is beautiful, welcoming, and aligned with brand standards.
Oversee daily spa operations including staffing, scheduling, payroll, and inventory.
Execute operational SOPs and maintain consistent brand standards.
Ensure compliance with industry regulations and company policies.
Maintain exceptional cleanliness, organization, and operational flow.