part-time)

Four Seasons Hotels and Resorts•Montreal, QC

10d•Onsite

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. About Four Seasons Hôtel Montreal: Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture. About the role: The massage therapist at the Guerlain Spa warmly welcomes guests and delivers high-end massage treatments in accordance with brand standards and hygiene protocols. They ensure an exceptional guest experience by maintaining the quality, safety, and satisfaction of each treatment, while working collaboratively with the spa team.

Requirements

Previous experience of 2 to 3 years in a similar position
Professional training in massage therapy with membership in a recognized association
Strong communication skills in written and spoken French
Proficiency in English is required, as the candidate will regularly interact with a primarily English-speaking clientele
Excellent understanding of how various spa services operate, including benefits, indications, and contraindications
Ability to promote treatments and services without coming across as overly sales-driven
Strong stress management skills and the ability to handle pressure in a positive and effective manner
Strong team spirit and ability to collaborate effectively
Interest in and ability to provide exceptional service to our guests
Excellent interpersonal skills to meet the expectations of a high-end clientele
Maintain a professional appearance and conduct oneself with maturity and integrity at all times
Be organized, detail-oriented, and resourceful

Nice To Haves

a college diploma in Hospitality Management (preferred but not required if the candidate has relevant experience in massage therapy or a related field)

Responsibilities

Warmly welcome and take care of each guest upon arrival
Perform massage treatments in accordance with the brand’s established standards
Prepare treatment rooms and organize all equipment and products provided
Ensure the quality of each treatment while prioritizing the guest’s safety
Maintain a high standard of work and consistently strive for guest satisfaction
Be responsible for setting up the treatment rooms assigned
Contribute to the achievement of the spa’s goals
Participate in internal training sessions and apply learnings on the floor
Demonstrate a high level of ethics, integrity, and professionalism at all times
Work harmoniously with colleagues and supervisors
Perform any other duties related to the role

Benefits

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)
And more!

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