Spa Massage Supervisor

Saybrook Point Resort & Marina • Old Saybrook Center, CT

2d • $45 - $50 • Onsite

About The Position

Saybrook Point Resort & Marina in Old Saybrook, Connecticut, is seeking a Connecticut-licensed massage therapist to supervise its spa treatment team and provide massage and body treatments. Working with the Spa Manager, the supervisor supports daily spa operations, coaches team members, coordinates schedules, and helps maintain service standards and welcoming guest experiences. The role combines supervisory and administrative work with scheduled treatment services.

Supervisory and administrative work is paid at $45–$50 per hour. Estimated commission earnings are $36–$67 per service hour, plus the therapist’s allocated share of service charges under the Resort’s commission schedule. Commission earnings depend on services performed, and bookings and the mix of supervisory and service hours vary. Voluntary gratuities may also be received but are not guaranteed. Required preparation, setup, cleanup, meetings, and training are paid work time; all hours must be accurately recorded. The Resort pays applicable minimum wage and overtime compensation.

The work takes place in spa treatment areas, administrative workspaces, and other Resort areas. Scheduling may include days, evenings, weekends, holidays, and extended hours based on business needs. The role combines administrative work with standing and moving around treatment tables, repeated hand and arm movements, and occasional lifting or moving of supplies, equipment, or furniture up to 50 pounds. Essential functions may be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Current Connecticut Massage Therapist license in good standing and required continuing education.
• Guest service experience.
• Knowledge of massage techniques, anatomy, physiology, contraindications, sanitation, and spa products.
• Strong communication, leadership, organization, and problem-solving skills.
• Ability to coach staff and prepare clear records.
• Proficiency with Outlook, Word, Excel, and spa booking systems.
• Ability to review payroll, conduct inventories, document performance, and teach treatment protocols.

Nice To Haves

• Two years of verifiable supervisory experience in massage therapy.
• Experience in a resort and hotel spa.
• Associate's or bachelor’s degree.
• Experience with specialty modalities offered by the spa.

Responsibilities

• Support the Spa Manager in daily operations and model professionalism, guest care, teamwork, and adherence to Resort standards.
• Participate in interviewing, hiring, onboarding, training, and developing service providers within delegated authority and in coordination with the Spa Manager and Human Resources.
• Coach team members, provide timely feedback, document performance concerns, and support performance reviews and corrective action under Resort procedures.
• Conduct monthly individual meetings with service providers and participate in weekly spa management meetings and required training.
• Prepare and adjust service-provider schedules based on guest demand, staffing, appointment add-ons, and operational needs; coordinate time-off requests, coverage, and scheduling bids.
• Review time records and prepare departmental payroll information for approval; monitor attendance and labor costs and resolve discrepancies with the appropriate manager or payroll contact.
• Coordinate requests involving protected leave or accommodations with Human Resources.
• Train and coach treatment and front desk teams on service and retail recommendations, product knowledge, and collaborative sales goals.
• Monitor guest feedback and help resolve guest concerns.
• Develop, document, and train approved treatment protocols with the Spa Manager.
• Train service providers on intake and consent forms, contraindications, referral procedures, draping, sanitation, and infection-control precautions.
• Verify and monitor applicable licenses, certifications, and continuing education requirements, and promptly notify the Spa Manager of concerns.
• Conduct monthly inventories, identify product and supply needs, prepare purchase orders within approval limits, and receive and organize deliveries.
• Coordinate spa needs, events, and promotions with other departments.
• Perform massage and body treatments offered by the spa within current licensure, training, and demonstrated competence, following established protocols and appointment times.
• Review guest intake information, health conditions, allergies, and preferences; identify contraindications and follow referral requirements.
• Explain services, obtain appropriate consent, and tailor techniques to guest needs and feedback.
• Maintain professional boundaries, appropriate draping, guest privacy, accurate treatment records, and confidentiality.
• Recommend services, home-care products, and self-care practices within the therapist’s scope of practice.
• Prepare and sanitize treatment areas and equipment between services; restock supplies, handle linens, and assist with room setup and appropriate movement of supplies, furniture, and equipment.
• Promptly report incidents, accidents, hazards, and inappropriate guest conduct; stop a service when necessary and notify management.
• Follow Resort policies and perform other related duties consistent with the position and licensing requirements.

Benefits

• Access to the 401(k) retirement savings plan, subject to eligibility requirements and program terms.
• Employee Assistance Program.
• Employee discounts.
• Holiday premium pay for hours worked on designated holidays.
• Employee Relief Fund and Hardship Loan programs, subject to eligibility requirements and program terms.
• Paid sick leave in accordance with applicable law.
• Eligible full-time employees may receive medical, dental, and vision coverage, vacation and other paid time off, paid holidays, and tuition reimbursement, subject to eligibility and plan or policy terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED