Spa Manager

Pyramid Global Hospitality•Lake Arrowhead, CA

1d•$70,000 - $75,000•Onsite

About The Position

The Spa Manager is responsible for leading and operating the full wellness, recreation, and leisure experience at Lake Arrowhead Resort & Spa, including Spa, Fitness Center/Gym, Pools, Recreation Programming, Marina operations, and Beach activities. This role delivers exceptional guest experience, drives revenue performance, ensures safety and compliance, and develops a high-performing, guest-focused team. The Spa Manager leads in alignment with Pyramid Global Hospitality’s People First culture, fostering an environment of professionalism, accountability, growth, and service excellence while maintaining strong financial and operational discipline.

Requirements

3–5+ years of leadership experience in Spa, Wellness, Recreation, or Resort Operations
Multi-outlet management experience preferred (spa, fitness, pools, or outdoor recreation)
Strong people leadership, scheduling, and coaching experience
Financial acumen with experience managing budgets, payroll, and revenue-driven departments
Exceptional guest service and interpersonal skills
Flexible availability, including weekends, holidays, and seasonal demands

Responsibilities

Oversee all spa services, retail, scheduling, and guest experience standards
Manage daily spa operations, including treatment quality, cleanliness, guest flow, and service recovery
Partner with Sales, Rooms, and Events teams to support group, wedding, and retreat business with spa and wellness offerings
Ensure consistent service delivery, therapist utilization, and revenue optimization
Oversee Fitness Center / Gym operations, equipment upkeep, and safety standards
Manage pool operations, including staffing, guest experience, cleanliness, and compliance with all health and safety regulations
Lead recreation, marina, and beach activities, including seasonal programming, rentals, guest experiences, and special events
Curate a cohesive outdoor leisure experience that aligns with the Lake Arrowhead lifestyle and brand
Hire, train, coach, schedule, and develop Spa, Fitness, Recreation, Pool, Marina, and Beach team members
Foster a positive, inclusive, and guest-centric culture rooted in Pyramid Global Hospitality values: People First, Integrity, Accountability, and Growth
Conduct regular performance feedback, coaching conversations, and development planning
Promote retention through engagement, recognition, cross-training, and clear expectations
Manage departmental budgets, payroll, vendor relationships, and inventory
Drive revenue growth through pricing strategy, packaging, upselling, promotions, and retail initiatives
Monitor KPIs including revenue, labor productivity, utilization, guest satisfaction, and profitability
Ensure accurate forecasting, expense control, and alignment with resort financial goals
Deliver a consistent, elevated guest experience across all wellness and recreation touchpoints
Handle guest concerns with professionalism, empathy, and timely resolution
Maintain brand standards and contribute to the resort’s reputation for relaxation, recreation, and service excellence
Ensure compliance with all local, state, and federal regulations related to spa, pool, fitness, marina, and outdoor recreation operations
Partner with Engineering, Risk Management, and Loss Prevention to maintain safe, clean, and functional facilities
Lead emergency preparedness and staff training for guests and associate safety