SPA Manager

AcacCharlottesville, VA
Onsite

About The Position

Oversee all aspects of the operations of beauty, health and wellness services offered at in club Spa facility.

Requirements

  • Must be able to stand, move, walk, and bend for the duration of a shift
  • Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
  • College Degree preferred, High School diploma required
  • Prior experience managing a Spa preferred
  • Prior experience with leading and supervising teams preferred
  • Must be exceptionally customer service oriented
  • Ability to communicate effectively verbally and in writing
  • Proficient computer skills

Responsibilities

  • Provide strong leadership with excellent communication skills and problem solving abilities
  • Responsible for the hiring and training of team members
  • Develop an adequate staffing plan and team schedule
  • Monitor team member productivity, provide constructive feedback and coaching
  • Create and foster a team culture which is centered on achieving goals with high level of customer service
  • Conduct periodic and annual team performance evaluations
  • Keep team and members informed of events and activities and encourage participation
  • Support and handle member issues; make decisions in consideration of the club’s policies and procedures
  • Create and support special events to promote department and club
  • Ensure work areas are in safe, working, and sanitary condition
  • Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
  • Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
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