SPA Manager

ACAC Charlottesville • Rio, VA

3d • Onsite

About The Position

Oversee all aspects of the operations of beauty, health and wellness services offered at in club Spa facility.

Requirements

• College Degree preferred, High School diploma required
• Prior experience managing a Spa preferred
• Prior experience with leading and supervising teams preferred
• Must be exceptionally customer service oriented
• Ability to communicate effectively verbally and in writing
• Proficient computer skills

Responsibilities

• Provide strong leadership with excellent communication skills and problem solving abilities
• Responsible for the hiring and training of team members
• Develop an adequate staffing plan and team schedule
• Monitor team member productivity, provide constructive feedback and coaching
• Create and foster a team culture which is centered on achieving goals with high level of customer service
• Conduct periodic and annual team performance evaluations
• Keep team and members informed of events and activities and encourage participation
• Support and handle member issues; make decisions in consideration of the club’s policies and procedures
• Create and support special events to promote department and club
• Ensure work areas are in safe, working, and sanitary condition
• Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
• Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Day
• Assist with acac programs, special events, or activities outside your department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED