Spa Manager

Breckenridge Grand Vacations • Breckenridge, CO

4d • Onsite

About The Position

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Spa Manager at Soothe Spa, located in the Grand Lodge on Peak 7, you will be the cornerstone of this mission, translating our passion for hospitality into every wellness journey and guest experience. You will be the architect of a serene and rejuvenating retreat, leading a talented team of wellness professionals with vision, fostering a culture of excellence, and ensuring the highest standards of service, cleanliness, and guest satisfaction. This role is perfect for a spa leader who is equal parts wellness visionary, strategic operator, and people-first mentor. You will take ownership of the entire spa ecosystem, from financial management and inventory control to marketing initiatives, vendor partnerships, and team development, always acting with our 'End of the Line' philosophy to ensure seamless operations and memorable experiences. If you thrive in a fast-paced, high-energy luxury environment, are driven by financial and operational results, and find deep satisfaction in empowering a team to deliver unforgettable moments of relaxation and renewal, we'd love to meet you.

Requirements

• Minimum of 3 years of related experience in spa, wellness, hospitality, or retail management; or an equivalent combination of education and experience.
• At least 2 years of previous supervisory or management experience, including responsibility for hiring, training, scheduling, and performance evaluations.
• Proven financial acumen with the ability to develop budgets, monitor expenses, analyze P&L statements, and achieve revenue goals.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel) and comfortable using search engines and internet research tools.
• Excellent written and verbal communication skills, with the ability to write procedures, training materials, and business correspondence.
• Demonstrated ability to manage inventory, negotiate with vendors, and control costs.
• Strong leadership and team-building skills with a track record of fostering a positive and productive work environment.
• Exceptional customer service, problem-solving, and decision-making abilities.
• Ability to work a flexible schedule, including weekends and holidays, to meet business demands.
• Must be able to pass a background check and comply with all company policies and procedures.
• CPR and First Aid certification (or ability to obtain upon hire).

Nice To Haves

• Bachelor's degree (B.A.) in Hospitality Management, Business Administration, or a related field.
• Experience managing a spa, fitness center, or wellness facility within a luxury resort or hotel environment.
• Proficiency with point-of-sale (POS) systems, scheduling software, and HR/payroll platforms (e.g., Paylocity).
• Experience managing social media campaigns, website content, and digital marketing initiatives.
• Knowledge of spa industry trends, wellness therapies, and holistic health practices.
• Bilingual skills (Spanish or other languages) are a plus.
• Demonstrated success in driving sales growth and developing promotional strategies.
• Experience with crisis management and emergency response planning.
• A passion for sustainability, community initiatives, and philanthropic efforts.

Responsibilities

• Lead, Mentor, and Manage the Team: Recruit, train, schedule, and develop a high-performing spa staff of approximately 16 team members, fostering a positive, collaborative, and service-oriented culture.
• Drive Financial Performance: Own the spa's P&L by developing and managing the annual budget, monitoring expenses, analyzing financial data, and implementing strategies to achieve and exceed monthly revenue goals.
• Oversee Daily Spa Operations: Ensure the seamless operation of all facilities—including treatment rooms, the fitness center, grotto, lounge, sauna, and steam rooms—maintaining the highest standards of cleanliness, safety, and guest satisfaction.
• Champion Guest Experience & Marketing: Maintain the spa website, lead social media campaigns and promotional initiatives, manage group bookings, and respond to all guest feedback to ensure a flawless, personalized experience.
• Manage Inventory & Vendor Partnerships: Oversee all inventory and supply ordering, negotiate with vendors to secure the best pricing, and maintain strong, reliable supplier relationships.
• Ensure Compliance & Administrative Excellence: Handle all HR-related functions, including performance evaluations, timesheet approvals, accident reporting, and worker's compensation claims, ensuring full compliance with company policies.
• Drive Innovation & Growth: Analyze business trends, track performance metrics, and introduce new services or promotions to drive continuous growth and elevate the spa's market position.
• Foster Cross-Departmental Collaboration: Build strong working relationships with resort leadership and other departments to ensure seamless operations and a unified guest experience.

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager