Spa Manager

Hand & Stone•Southlake, TX

About The Position

Now Hiring Spa Manager! Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Requirements

Proven experience in leadership, with the ability to drive results through a team.
Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
Outstanding communication and interpersonal skills.
Time management and organizational skills.
Passionate about the spa industry and committed to delivering the highest quality of service.
Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.
All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

Responsibilities

Overcome objections during the sales process and increase the membership base.
Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
Maintain a high level of cleanliness and organization at all times.
Conduct regular team meetings, provide training, and foster a positive work environment.
Assess employee performance, providing feedback and coaching to enhance skills and productivity.
Drive sales through strategic leadership, tracking, and reporting.
Develop and implement marketing strategies to increase client engagement and revenue.
Lead initiatives to boost membership sales, service packages, and product sales.
Coordinate facility schedules to maximize usage and efficiency.
Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.