Spa Manager

Terranea Resorts•Rancho Palos Verdes, CA

11d•$85,000 - $95,000

About The Position

Primary responsibility is to assist the Spa Director in providing leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, massage therapists, aestheticians, and salon. They will assist in overseeing the coordination of all providers, be directly involved in scheduling, as well as product inventory and ordering. The position will directly supervise: massage therapists and aestheticians, while also assisting in providing consistent leadership to the Salon, Spa coordinator and Attendant team.

Requirements

Ability to multi-task, prioritize, and organize work assignments and special projects.
Ability to compute basic mathematical calculations. Ability to decipher various reports. May need to create reports upon request.
Weekend availability. Schedule for this position is not set. Must be able to flex schedule based on business demands.
Strong communication skills and proven leadership qualities. Ability to evaluate performance of staff and follow up with corrections where needed.
Must have strong customer service skills. Ability to deal with problems involving clients and operational issues maintaining a positive attitude.
Must have ability to prioritize and organize work assignments.
Must be able to work effectively in stressful, high-pressure situations.
Minimum two years’ experience in a Spa environment and cumulative experience with different services performed in a salon/spa.
Minimum two years’ experience in a management or leadership position.
Combination of education equivalent to graduation from high school (High school diploma/GED) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.

Nice To Haves

College education preferred.
C.P.R. certification, Management training program and computer training preferred.
Cosmetology License or Massage therapist license from the State of California preferred, but not mandatory.

Responsibilities

Full working knowledge of spa, wellness and fitness treatments/programs.
Be aware of advancements in the field and be involved in making decisions on new treatments and products that will continue to make the Spa a showcase feature.
Understand and be well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
Maintain base knowledge of financial planning, forecast, labor, and payroll for areas of responsibility.
An understanding and ability to assist and help in each department of the Spa. Be an active member of the spa management team.
Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
Provide leadership to all spa coordinators, spa and pool attendants, and salon service providers, including hair stylists and nail technicians.
Staffing: Ability to interview and select excellent staff to create a leading service and treatment presentation. Motivation of staff to perform at their highest abilities. Responsible for performance evaluations and disciplinary procedures.
Disseminate daily information regarding VIP's, group activities, operational issues and general news to appropriate staff.
Responsible for scheduling, timesaver edits, and payroll for all direct reports including spa coordinators, spa and pool attendants and salon providers.
Hold Spa meetings and trainings as necessary. Orientation and training of new staff members.
Budget: Daily/weekly and monthly budget management. Maintain guidelines of budget and forecast.
Develop and uphold retail sales process and goals for at- home care for all service providers.
Assist spa retail coordinator with retail products needed to order to ensure a never-out philosophy.
Utilize systems in place to check retail sales for each salon provider to ensure they are meeting targets.
Manage ordering and inventory process for salon professional supplies/products, guest supplies, and linen to capture full revenue potentials and ensure a successful spa operation.
Must be able to develop and maintain a relationship with vendors and various individuals/groups to ensure maximum success of the spa and resort.
Ability to answer phones and assist guests at desk holding a desk shift if needed. In addition, ability to troubleshoot any scheduling issues on the spot. Ability to give a tour to a guest or to a VIP.
Oversee and understand the spa reservations pickup on an ongoing basis as well as communicate directly and regularly with the spa group sales coordinator in order to maintain proper staffing levels in SpaSoft. Changing provider schedules as necessary to maximize daily revenues in accordance with the budgetary guidelines.
Maintain operating standards as outlined in divisions SOP guidelines as well as following Five Star/Diamond standards.
Read and write SOP’s and follow guidelines. Update as needed. Ensure staff understanding and compliance.
Maintain all standards such as uniform, retail, protocols, and all other with the highest integrity not only in the spa but around the resort and to/from your car. Be an example to the staff. Ensure staff compliance.
Do daily walkthrough paying attention to the "details" and assuring impeccable cleanliness. Immediately notify Engineering of any maintenance or repair needs. Notify night cleaners of any cleanliness issues.
Ability to execute all services on the menu where a license to perform is possessed. Uphold integrity of all salon services with staff.
Attend the following meetings as required, but not limited to: Daily line-ups, Departmental, Pre-cons, Division, Weekly staff meeting.
Perform Special projects or assignments as assigned by Spa Director or Hotel Management.
A spirit of teamwork. Willingly accepts additional responsibilities and tasks. Communicate needs and ideas to upper management.
Instill a sense of safety and awareness within staff. Oversee the upkeep of the safety and MSDS binders for massage and esthetics.