Spa Manager

Bright Placements•Paterson, NJ

34d•Onsite

About The Position

The Spa Manager will lead and manage all wellness operations across company lodges, ensuring an exceptional guest experience. This role involves designing and delivering innovative wellness experiences that complement the safari guest journey, managing departmental budgets, financial performance, and reporting. The manager will also develop annual wellness budgets and commercial plans, partner with Sales & Marketing to promote wellness offerings and identify new business opportunities, and oversee procurement, stock control, inventory, and cost management. Building strong guest relationships, resolving concerns professionally, and conducting regular operational inspections to maintain high wellness standards are key. Additionally, the role requires leading, coaching, mentoring, and developing the wellness team through training and performance management, monitoring performance through key metrics, and fostering close working relationships with other lodge departments for seamless coordination and an exceptional end-to-end guest experience.

Requirements

Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Esthetician qualification advantageous)
Minimum 3 years’ management experience within a luxury 4- or 5-star spa/wellness environment
Proven experience managing wellness operations, budgets, training, and inventory
Strong financial, sales, marketing and guest relations experience
Experience working with Wellness POS systems
Excellent leadership, coaching and people management skills
Managing colleague performance issues quickly and effectively

Nice To Haves

Esthetician qualification

Responsibilities

Lead and manage all wellness operations across company lodges to ensure exceptional guest experience
Design and deliver innovation wellness experiences that complement the safari guest journey
Manager departmental budgets, financial performances and monthly reporting
Develop annual wellness budget and commercial plans with the General Manager
Partner with Sales & Marketing to promote wellness experiences and identify new business opportunities
Oversee procurement, stock control, inventory and cost management.
Build strong relationships with guests and resolve guest concerns professionally and efficiently.
Conduct regular operational inspections to maintain exceptional wellness standards across all lodges.
Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
Monitor wellness performance through key operational and financial metrics
Build close working relationships with key lodge departments including Front of House, Housekeeping, Guiding, and Maintenance to ensure seamless coordination and an exceptional end-to-end guest experience across all lodges
Develop an annual training plan with the wellness team leader and ensure that all employees are trained and developed to meet the needs of the business