Spa Manager – Resort Spa Operations & Guest Experience

Lake Lawn Resort•Delavan, WI

2d•Onsite

About The Position

Lake Lawn Resort is seeking an experienced and guest-focused Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department. This position is responsible for overseeing spa services, team members, guest experiences, inventory, purchasing, financial controls, and day-to-day operations while maintaining the high standards of service expected at Lake Lawn Resort. The ideal candidate is a hospitality professional with strong leadership skills, a passion for wellness, and the ability to create a relaxing and memorable experience for every guest.

Requirements

Previous Spa Manager, Spa Director, Spa Operations Manager, Wellness Manager, Salon Manager, or hospitality management experience preferred.
Experience managing a hotel, resort, day spa, salon, wellness center, or similar guest-service operation preferred.
Strong leadership experience with the ability to recruit, train, schedule, coach, and develop employees.
Excellent customer service and communication skills.
Strong knowledge of spa operations, treatments, products, retail, and guest service standards.
Experience with inventory management, purchasing, cash handling, payroll, budgeting, and labor forecasting.
Knowledge of current spa, beauty, wellness, and hospitality industry trends.
Ability to work flexible schedules including evenings, weekends, holidays, and peak resort periods.

Responsibilities

Oversee the daily operations of the Spa, ensuring exceptional guest service, treatment quality, cleanliness, and overall resort standards.
Lead, train, coach, schedule, and develop Spa team members while maintaining appropriate staffing levels based on business needs and budget.
Recruit and interview Spa staff and address employee performance in accordance with company policies.
Maintain and enforce Spa procedures, service standards, opening and closing procedures, safety practices, and training requirements.
Stay current with spa, wellness, beauty, and hospitality industry trends to support new services, products, and business opportunities.
Manage Spa inventory, purchasing, retail products, supplies, and cash-handling procedures to maintain accurate controls and minimize waste.
Monitor treatment rooms, facilities, equipment, and guest areas to ensure they are clean, safe, properly maintained, and professionally presented.
Oversee payroll, labor forecasting, department budgets, revenue, expenses, and other administrative responsibilities.
Partner with Sales, Conference Services, and Catering to develop, promote, coordinate, and book Spa services for conferences, groups, and special events.
Build strong relationships with guests and meeting planners while identifying opportunities to promote Spa services, packages, and retail products.
Communicate regularly with the General Manager and Assistant General Manager regarding department operations, staffing, financial performance, and business opportunities.
Conduct monthly Spa department meetings and participate in department head and other resort meetings as required.
Maintain required employee and departmental documentation and ensure compliance with resort policies and procedures.
Identify and implement opportunities to improve guest satisfaction, operational efficiency, revenue, and profitability.
Assist other resort departments and serve as Manager on Duty (MOD) as assigned.
Perform other related duties as assigned by the General Manager and/or Assistant General Manager.