Spa Manager

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

14d•Onsite

About The Position

Responsible for the successful operation of the spa facility in support of the hotel’s operation as well as all other Port Madison Enterprises ventures. Hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to all applicable regulations regarding cleanliness, accessibility, and safety of the facility.

Requirements

Minimum of two (2) years supervisory/leadership experience preferred
Ability to read and interpret documents such as technical journals, financial reports and legal documents
Demonstrate excellent verbal and written communication skills, organizational, and analytical skills and to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
Ability to problem-solve, handle stressful situations and make good decisions
Ability to function in a team-orientated environment and work independently
Bachelor’s degree in Spa and/or Health Club Management from a four-year college or university, or four (4) years direct experience and/or training in a spa/health club operation or management of such a facility or an equivalent combination of education and experience.
Must possess current esthetician or beautician license.
Must be computer literate (MS Office) and guest scheduling software.
CPR Certification.

Responsibilities

Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability
Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development
Ensures all guests receive Clearly Superior Customer Service
Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin
Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions
Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in company guidelines in supply costs and retail prices
Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports
Represents the spa at all company functions, acting in a public relations capacity within the community
Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts
Maintains a working knowledge of industry trends