Spa Manager

Singh Spas•Weston, FL

1d•Onsite

About The Position

Hand & Stone Massage and Facial Spa in Sunrise-Sawgrass and Weston is hiring an experienced, results-driven Spa Manager to lead daily operations, grow membership and sales, recruit and develop the team, and take ownership of the spa’s performance. This is a full-time, in-person leadership role for someone who understands a membership-based business model and knows how to turn goals into daily execution. Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred.

Requirements

Minimum of 3 years of management experience in a sales-driven business preferred
Proven success growing memberships, sales, conversion, or client retention
Experience managing and developing a team preferred
Experience with recruiting, scheduling, payroll, inventory, and performance management
Strong leadership, coaching, accountability, and conflict-resolution skills
Comfortable reviewing reports and using data to make business decisions
Strong organization, communication, and follow-through
Microsoft Office proficiency

Nice To Haves

Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred
Zenoti experience is a strong plus
Bilingual English and Spanish is a plus

Responsibilities

Own membership sales, conversion, retention, and net membership growth
Reduce cancellations through strong follow-up and retention practices
Coach the front desk team on consultations, objection handling, follow-up, and closing
Increase service, retail, enhancement, gift card, and package sales
Review reports and hold the team accountable to daily, weekly, and monthly goals
Oversee staffing, schedules, payroll controls, and labor productivity
Maximize Massage Therapist and Esthetician schedule utilization
Monitor prebooking, repeat visits, average ticket, retail, and guest retention
Maintain inventory, cash handling, opening, and closing controls
Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
Train, coach, and develop team members and emerging leaders
Resolve guest concerns promptly and professionally
Build a positive, accountable, and sales-focused culture
Lead by example and remain visible during peak business hours