Spa Manager - NoMad Detroit

Hilton•Detroit, MI

19d

About The Position

The Spa Manager provides operational leadership for the NoMad Detroit Spa, overseeing daily operations, guest experience, team leadership, scheduling, training, retail and inventory, facility standards, budgeting, business development, and compliance. The role leads the spa team, which includes a Spa Supervisor, Spa Attendants, Massage Therapists, Esthetician, and Yoga + Fitness Instructors, with reporting arrangements determined by the approved organizational chart. The Spa Manager coordinates with hotel leadership and departments on operating priorities and results. The manager ensures spa services and facilities meet NoMad expectations for service, cleanliness, ambiance, safety, and guest comfort. Responsibilities include managing reservations and appointment flow, resolving guest concerns, supporting team development, monitoring inventory and financial performance, coordinating maintenance and hotel partnerships, and ensuring that licensed services are performed only by appropriately credentialed professionals. The role also supports pre-opening preparations, guest events, group bookings, VIP visits, and wellness programming. A bachelor’s degree in Hospitality, Business, Spa Management, or a related field is preferred, as is relevant specialized spa education. At least two years of management experience in a spa, wellness, hotel, or closely related hospitality setting is preferred. Working knowledge of massage, skin care, and spa treatment operations is required. Current First Aid and CPR certification is required or must be obtained within the timeframe established by NoMad Detroit. Any license needed to personally perform a regulated service must be held and maintained.

Requirements

Working knowledge of massage, skin care, and spa treatment operations.
Current First Aid and CPR certification, or willingness to obtain it within the timeframe established by NoMad Detroit.
Any professional license required to personally perform a regulated service must be held and maintained.
Ability to lead diverse service professionals with sound judgment, discretion, tact, and diplomacy.
Strong organizational, financial, inventory, scheduling, and guest-service skills.
Ability to use spa management software and Microsoft Outlook, Excel, and Word.
Ability to communicate clearly and collaborate across hotel departments.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in Hospitality, Business, Spa Management, or a related field.
Relevant specialized spa education.
At least two years of management experience in a spa, wellness, hotel, or closely related hospitality setting.
Experience with scheduling, inventory, retail, budgeting, and spa management software.
Luxury hospitality or pre-opening experience.

Responsibilities

Direct daily operations of spa reception, treatment services, guest facilities, and related support areas.
Ensure treatment protocols, service standards, cleanliness, ambiance, and guest comfort consistently reflect NoMad expectations.
Monitor appointment flow, treatment room utilization, guest arrival and departure experiences, and service delivery.
Address guest requests, concerns, and service-recovery situations promptly, discreetly, and professionally.
Maintain procedures for reservations, guest communication, service recovery, incident reporting, and daily closing reports.
Lead, coach, schedule, and evaluate spa team members in accordance with the approved staffing plan.
Partner with People & Development on recruiting, onboarding, training, performance management, and employee relations.
Maintain schedules aligned with treatment providers, reception or attendant coverage, treatment rooms, and anticipated guest demand.
Coordinate and deliver approved training in treatment protocols, service standards, spa systems, scheduling, sanitation, safety, and group services.
Provide direction, feedback, recognition, and development to build a respectful, service-focused team.
Refer disciplinary decisions and complex employee relations matters to People & Development and appropriate hotel leadership.
Recommend spa retail products consistent with brand positioning, guest demand, and approved purchasing guidelines.
Manage ordering, stock levels, inventory counts, product presentation, and retail controls.
Monitor treatment supplies, linens, equipment, amenities, and other operating resources for availability and cost effectiveness.
Coordinate maintenance needs with Engineering and ensure treatment and guest spaces are clean, safe, organized, and ready for service.
Ensure appropriate licensed professionals follow sanitation, product-handling, equipment-use, licensing, and safety requirements.
Participate in developing and managing the Spa operating budget, labor plans, expenses, retail performance, and financial forecasts.
Review bookings, service mix, treatment utilization, retail sales, and other operating indicators to identify performance opportunities.
Partner with Sales, Catering, and hotel departments on spa packages, group requests, special events, and guest experiences.
Support promotion of spa services and retail offerings while maintaining the integrity of NoMad guest service.
Prepare routine operating reports and recommend improvements to revenue, cost control, and guest satisfaction.
Maintain relationships with Front Office, Guest Relations, Housekeeping, Engineering, Finance, Sales, and People & Development.
Ensure guest privacy, discretion, and confidentiality of service-related information.
Maintain compliance with applicable Michigan professional licensing, sanitation, health, safety, and hotel policies; verify services are performed only by appropriately credentialed individuals.
Participate in leadership meetings, quality reviews, pre-opening readiness, and other hotel initiatives as assigned.
Assist with spa opening preparations, service-menu setup, training materials, retail displays, and operating procedures.
Support guest events, group bookings, VIP visits, and wellness programming as assigned.
Maintain professional grooming, hospitality, and workplace safety standards.
Perform other related duties as assigned based on hotel and Spa business needs.