Spa/Health Club Receptionist

Four Seasons Hotels and Resorts • Lanai City, HI

8d • Onsite

About The Position

The Four Seasons Resort Lāna’i is looking for a Spa Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. The Spa Receptionist serves as the first point of contact for spa guests, providing a warm welcome and orientation upon arrival. This role is responsible for booking spa, wellness, and recreational services, managing guest check‑in and check‑out, and delivering consistently courteous, efficient, and professional service.

Requirements

• Successful candidate must possess legal work authorization in United States
• Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts
• Requires a working knowledge of computer programs (i.e. Word, Excel, Outlook, Teams), phone service skills, interpersonal and good communication skills, ability to multi-task

Nice To Haves

• CPR Certification is preferred

Responsibilities

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Clearly communicate, accurately book, and effectively sell all spa, fitness, and wellness services and products, including massages, facials, specialty treatments, salon services, personal training, and retail offerings
• Utilize all required computer and reservation systems to manage bookings and guest information
• Balance therapist and treatment room schedules to maximize spa productivity while maintaining fairness and adherence to established scheduling guidelines
• Welcome and orient guests, providing personalized tours of the entire spa facility
• Assist in locker room and relaxation areas as needed to ensure a serene, clean, and welcoming environment
• Support daily financial operations, including reconciling spa charges, handling cash transactions, and processing hotel postings in accordance with procedures

Benefits

• Hourly Rate: $25.39
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed