Spa Front Desk - Seasonal

HARBOUR RIDGE COUNTRY CLUB • Palm City, FL

21d • $17 - $17 • Onsite

About The Position

Handle customer inquiries both in person and on the phone, and provide information and assistance to members, staff and guests per established procedures. Welcome incoming members and guests as they enter the spa, in a warm and friendly manner at all times.

Requirements

• Conduct the day-to-day operations of the spa in a business-like, ethical and professional manner.
• Strive to exceed customer service expectations of members, guests and associates.
• Maintain good working relationship with club members, employees and all customers.
• Operate office equipment, including copiers, facsimile machines and computers; input and retrieve data and text; and organize and maintain disk storage and filing.
• Possess effective oral and written communication skills including the ability to clearly express thoughts to others and exchange information.
• Utilize a clear speaking voice in the English language.
• Maintain confidentiality of files and other documents.
• Dress appropriately for position; professional manner and well groomed.
• Establish and maintain a clean and professional workspace.
• Demonstrate record of good work attendance and reliability; regular and punctual in attendance.
• Demonstrate flexibility in work habits and work schedule.
• Use time effectively; complete work in a timely manner.
• Comply with company policies and procedures as established in the Employee Handbook or as demonstrated as common practice.
• Seek to improve self in knowledge and skills.
• Be able to stand for the entire shift.

Responsibilities

• Provide immediate attention to all members/guests upon their arrival to the Spa with a friendly and positive attitude.
• Greet and bid farewell properly by name to all Club members and guests by smiling and making eye contact.
• Assist callers with information requested. Forward calls to the appropriate party and/or take messages.
• Keep the front desk area of the spa clean and tidy, all product fronted and organized at all times.
• Answer inquiries both in person and by phone in regards to services and products offered.
• Schedule members for requested services.
• Escort potential members through the facility giving them an overview of all provided services.
• Serve as a department point person for the point of sale system.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed