Spa Front Desk

Hilton•Scottsdale, AZ

9h•Onsite

About The Position

The Spa Front Desk role focuses on providing exceptional guest relations and administrative support within a spa environment. This includes welcoming guests, managing reservations, handling payments, and ensuring a positive and luxurious experience from arrival to departure. The position requires strong communication, interpersonal, and organizational skills, with a focus on guest satisfaction and adherence to spa policies and procedures.

Requirements

Stand, sit or walk for an extended period of time or for an entire work shift.
Occasionally lift 25lbs.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Follow company and department safety and security policies/procedures to ensure a clean, safe, and secure environment.
Report work-related accidents, or other injuries immediately, upon occurrence, to the manager/supervisor.
Stay in compliance with the dress code by keeping a neat, clean, and tidy appearance.
Maintain cleanliness/orderliness/ambiance of Spa.
Proactive Guest Service.
Team Work.
Diversity Relations.
Learning.
Computer Skills.

Responsibilities

Welcome and acknowledge each guest with a verbal greeting, using their name when possible, and provide a fond farewell upon departure.
Create personalized reservation experiences based on individual guest needs, planning for wellness journey classes and/or spa bookings.
Actively listen and respond positively to guest questions, concerns, and requests.
Display warmth, care, and genuine enthusiasm when dealing with guests, team members, and leadership.
Anticipate guest service needs and act on them.
Promote and sell spa services.
Resolve guest situations.
Provide assistance to individuals with disabilities.
Answer telephones using appropriate etiquette and luxury verbiage.
Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Schedule services for individuals using Book4Tiime reservation software.
Complete confirmation calls and reviews of guest itineraries.
Check-in guests for appointments.
Advise providers of last-minute changes or additions to the schedule.
Provide general spa orientation to guests upon arrival, including the location and use of locker rooms, lounge areas, and amenities.
Obtain and process guest payments for spa services.
Verify payment authorization for checks and credit cards.
Process adjustment vouchers, correction vouchers, and miscellaneous charges.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets.
Follow company and department safety and security policies/procedures.
Report work-related accidents or injuries immediately to the manager/supervisor.
Maintain a neat, clean, and tidy appearance.
Maintain cleanliness, orderliness, and ambiance of the spa.