SPA FRONT DESK RESERVATIONIST

GATE•Ponte Vedra Beach, FL

23h•Onsite

About The Position

Join an award-winning company! The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team. Offering over 100 beauty and spa services, the Spa at Ponte Vedra Inn & Club provides the perfect oasis for club members and resort guests! Be a part of a team that constantly provides the best service to everyone who walks through the door.

Requirements

Previous customer service skills or hotel/resort/Spa experience preferred.
Provide high quality guest/member service.
Computer skills, general cashiering/ reception duties.
Must have ability to multi-task.
Ability to read, write and speak English.
Strong organizational skills.
Ability to work independently.
Ability to be on your feet for long periods of time.
Excellent people skills.
Meets grooming standards.
We provide a substance free environment. Substance testing is mandatory.
Meets/exceeds customer expectations.
Computer experience required.
Meets or exceeds the team expectations.

Nice To Haves

Previous customer service skills or hotel/resort/Spa experience preferred.

Responsibilities

Maintain effective guest relations.
Stay updated on the latest developments pertinent to the department, including new products, services, special promotions, etc.
Read bulletin board for new information or announcements; verify your schedule for your next shift.
Greet all visitors to the Lobby immediately and with a smile.
Welcome all arriving guests to The Spa and check in each guest using the provided dialogues.
Be familiar with all aspects of services offered, including descriptions, price, products used and contraindications, in order to upgrade services at check in and rebook guests at check out.
Have a complete understanding of the hostess operations to assist with tours and couples packages when necessary.
Knowledge of products sold in Spa Boutique to assist guests when necessary.
Clean, maintain and stock workstations as needed or directed.
Knowledgeable of all safety and sanitation standards appropriate to the performance of the job.