Spa Front Desk Coordinator (Part-Time)

Hilton Grand Vacations • San Antonio, TX

2d • Onsite

About The Position

As a Part-Time Spa Front Desk Coordinator at Eilan Hotel (San Antonio, TX), you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

Requirements

• Must have basic computer skills
• Have the ability to work any day of the week and any shift, including weekends and holidays
• Previous customer service experience required
• Must be able to acquire a Health an Non-Gaming Sheriff's card upon offer for hire

Nice To Haves

• Strong hospitality or spa experience and knowledge of spa computer system experience preferred
• 1+ years of guest service experience desired

Responsibilities

• Perform daily opening, closing and/or mid-shift procedures based on scheduled shift.
• Actively welcome guests with a smile and enthusiasm!
• Have a thorough comprehension of Spa services, hours of operation, facility offerings, etc.
• Provide guests with information regarding Spa services (i.e. all types of services offered and products sold).
• Book, alter, and recap services to guests and input detailed notes in spa digital system covered in training.
• Checks guests in for appointments and services and escort guests to locker room while informing them of the spa amenity offerings.
• Accurately handle guests transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc., following cash handling and department policies and procedures as dictated by the Spa and HGV.
• Represent our Spa in a positive manner both by verbal communication and actions and exercise proper phone etiquette with integrity.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed