Spa Front Desk Concierge - Part Time

Black Desert Resort•Ivins, UT

2d•$16 - $18•Onsite

About The Position

The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting. The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations.

Requirements

1+ year of front desk, concierge, or spa experience preferred
Knowledge of spa services and wellness products a plus
Strong communication and guest service skills
Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)
Professional appearance and demeanor
Ability to work in a calm, yet demanding, potentially high-pressure structured environment
Flexible availability including evenings, weekends, and holidays

Responsibilities

Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities
Answer phones and respond to guest inquiries in a professional and timely manner
Schedule, modify, and confirm appointments using spa management software
Maintain a working knowledge of spa services, providers, availability, and retail offerings
Offer personalized recommendations based on guest needs and preferences
Process payments, gift card transactions, gratuities, and retail sales accurately
Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness
Communicate special requests, service delays, or guest preferences to spa providers
Handle guest issues or complaints with discretion and escalate to management when necessary
Maintain inventory of robes, amenities, and retail displays
Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment