Spa Front Desk Attendant

Four Seasons•Seattle, WA

1d•Onsite

About The Position

Four Seasons Hotel Seattle is looking for a Front Desk Spa Attendant who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Front Desk Spa Attendants are a part of a dynamic team that provides award-winning service to our guests. This position reports to the Director of Spa. U.S. work authorization is for this position.

Requirements

High school education (some college preferred)
Previous experience in a spa environment
An innate ability to communicate one-on-one with guests and provide intuitive service
A keen eye for detail and consistency
Positive demeanor and energetic spirit
U.S. work authorization

Responsibilities

Maintain cleanliness and spa standards in locker rooms, fitness center, Spa Lobby, Relaxation Lounge and Pool Deck.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries
Assist guests at the Spa Reception Desk with booking treatments, paying for treatments, gift cards, and retail items.
Assist guest to their Spa service appointments.
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
Work harmoniously and professionally with co-workers and supervisors including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
Communicate clearly through written and verbal methods