Spa Front Desk

Concord Hospitality Enterprises•League City, TX

13h•Onsite

About The Position

The Spa Front Desk associate is responsible for managing the front desk operations of the spa, ensuring guests have a positive and seamless experience. This role involves a variety of tasks related to guest services, administrative duties, and maintaining the spa environment.

Requirements

Knowledge of spa services, pricing, and resort offerings.
Proper telephone etiquette.
Ability to serve guests in a timely manner with proper service standards.
Adherence to sanitation and safety guidelines.
Ability to maintain cleanliness in spa areas.
Ability to escort guests to various areas.
Skill in taking reservations.
Ability to prepare and sell beverage items.
Ability to give tours of the spa.
Ability to issue locker keys, robes, slippers, and towels.
Ability to maintain exercise room equipment.
Ability to assist with daily audits and children's activities.
Responsibility for maintaining a cash bank drawer.
Ability to perform duties and projects as assigned by management.
Ability to enforce hotel safety standards.
Ability to file daily reservations and correspondence.
Ability to maintain a clean and organized workstation.

Responsibilities

Be knowledgeable of all spa services, pricing, and other services provided by the Resort.
Exercise proper telephone etiquette with guests in compliance with the Hotel’s terminology.
Serve guests in a timely manner while implementing proper service standards.
Practice all sanitation and safety guidelines provided by both the Department of Health and the Resort.
Maintain cleanliness in all areas of The Spa/Health Club.
Escort guests to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc.
Take reservations for massages, facials, suntan bed, aqua massage, etc.
Prepare and sell beverage items from Juice Bar.
Give tours of The Spa.
Issue locker keys, robes, slippers, and towels.
Maintain the weight/exercise room equipment.
Assist with the daily audit and children’s activities.
Maintain a cash bank drawer.
Perform any, or all duties and projects as assigned by management.
Enforce hotel safety standards.
Perform other duties and handle projects as assigned by Manager.
File daily reservations and other correspondence.
Maintain a clean and well-organized workstation.
Carry out any reasonable request by Management that is capable of being performed.