Spa Front Desk Agent

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

2d•$18 - $20

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Spa team, you will be responsible for maintaining the efficient operation of the service schedule via accurate appointment taking and superior guest service and to operate the point-of-sale system and balance daily sales. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or general education degree (GED); or related experience and/or training; Equivalent combination of education and experience will be considered.
Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Reasonable accommodations will be made for individuals with disabilities

Nice To Haves

Committed to joining a team that provides world-class service
Willing to learn, grow and deliver 5-star service to our guests

Responsibilities

Greet guests and visitors of the spa and provide friendly and professional service to all internal and external guests and always exhibit a positive attitude
Answer all calls into the spa business line
Provide accurate and up-to-date information regarding good and services available at the spa
Become knowledgeable about spa products and services in order to accurately sell and up-sell products and services to guests
Book and confirm appointments, sell spa gift certificates to appropriate clientele, and ring in sales for all services rendered and products purchased
Balance register and bank daily while also dropping cash daily
Perform opening and closing facility procedures as assigned
Provide accurate schedule information to technicians and fellow spa representatives regarding service to be rendered
Generate accurate reports for spa and hotel management to review
Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities
Support fellow employees in the performance of their jobs
Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines