Spa - Desk Agent

Omni Hotels & Resorts•Eagan, MN

23h•$16 - $16•Onsite

About The Position

Omni Viking Lakes Hotel is seeking a Spa Front Desk Agent. This team member is responsible for scheduling spa appointments and maximizing spa service opportunities. Communicating spa promotions with guests and associates, up-sell, and provide tours of the spa. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Requirements

Ability to input information accurately and efficiently into computer systems
Ability to prioritize, organize and follow up all responsibilities
Ability to work a flexible schedule to include nights, weekends, and holidays
Previous customer service experience
High school diploma or equivalent.
Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.
Maintain a professional appearance at all times.
Team player
Responsible and dependable with ability to fulfill on-call scheduling needs, according to the demands of the business.
High personal standards and values
Excellent guest service skills and attention to detail.
Must be flexible and cooperative.
Must be able to communicate effectively.

Nice To Haves

Previous cashiering experience is preferred

Responsibilities

Supports new Omni Safe and Clean protocols throughout the spa to support Omni's related sanitation protocols.
Check guests in and out according to Omni Standards
Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
Up-sell, cross-sell, and pre-sell Idlewild services and products.
Provide tours of the spa and offer/serve beverages as needed.
Communicate spa promotions with guests.
Greets guests & members, providing information and directions as necessary.
Instructs guests where they may change and/or dress for Spa treatments and experiences.
Maintain locker room in sanitary and safe condition to include shower areas, and vanities.
Maintain all guest lounge and deck areas in neat and sanitary condition.
Maintain Spa Garden spaces in a fashion that ensures neat, safe, and sanitary conditions.
Ensure that guests are properly checked in and out of lockers as necessary.
Participates in periodic product inventory as directed.
Conducts tours of the spa and related facilities.
Must maintain client and spa business confidentiality/privacy at all times.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings.
Report any maintenance problems throughout the spa to the proper authority.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Complete other duties as assigned by management.