Spa Front Desk Agent

Sanibel Harbour Marriott Resort and Spa • Fort Myers, FL

15h • Onsite

About The Position

This role involves managing the spa's front desk operations, including guest check-ins and check-outs, processing payments, handling guest inquiries, coordinating with other departments, and running daily reports. The agent is responsible for ensuring a smooth and professional guest experience.

Requirements

• Candidates must have a work permit and proper paperwork to be employed in the USA.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor/manager.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Responsibilities

• Process all guest check-ins by confirming reservations via the Spa Soft computer program.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any issues and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other Spa Departments and providers to track the readiness of services.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing report in the computer system as well as in Micros.
• Cash the guests' personal checks and traveler's checks.
• Count the bank at the beginning and end of the shift.
• Balance and drop the receipts according to Accounting specifications.

Benefits

• Competitive salary.
• Health Insurance.
• Dental Insurance.
• Vacation and sick/personal time off.
• Flexible spending accounts (medical and dependent care).
• Company-paid basic life insurance.
• Short-term disability.
• Long-term disability.
• 401(k).
• Travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed