Spa - Front Desk Agent
Nemacolin•Wharton Township, PA
•Onsite
About The Position
You introduce guests to a luxury spa and wellness experience. As a Spa Front Desk Attendant, you shape the arrival, transition, and departure moments within a Forbes-rated spa environment. Your presence sets the tone, welcoming guests and members with confidence, warmth, and expertise while orchestrating reservations, service coordination, and guest flow with precision. You serve as a concierge and communicator, ensuring each guest feels anticipated, informed, and cared for from the first greeting through the final farewell.
Requirements
- Previous experience in hospitality or retail
- Strong interpersonal, verbal, and written communication skills
- Fluency in English
- High school diploma
- Professional grooming aligned with organizational standards
- Ability to manage multiple priorities while maintaining composure
- Commitment to delivering elevated guest service
Responsibilities
- A gracious and polished welcome for every spa guest
- Seamless appointment booking, confirmation, arrival, and departure experiences
- Clear and knowledgeable guidance regarding spa and wellness services, salon offerings, fitness programs, and daily activities
- Confident communication of resort features, amenities, and hours of operation
- Prompt and courteous fulfillment of guest requests
- Effective and professional resolution of guest and member concerns
- Consistent guest and member satisfaction through proactive engagement and follow-through
- Organized, fully stocked, and presentation-ready workstations
- Accurate coordination between spa and wellness providers, salon professionals, fitness teams, and leadership
- Clear communication with associates and managers to ensure service excellence
- Support of additional spa and wellness responsibilities, as assigned
Benefits
- Competitive hourly wages
- Attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
