Spa Front Desk Agent

Omni Hotels & Spas • Asheville, NC

3d • $19 - $22 • Onsite

About The Position

The Spa Front Desk Agent is responsible for the reception area at The Spa. This includes greeting guests, answering phone calls, assisting guests with questions regarding Spa services, Spa products, and The Omni Grove Park Inn. The role also involves booking and adjusting appointments, checking guests into the computer system, and charging for services. Additionally, the Spa Front Desk Agent will fill in at The Spa Boutique and prepare next day paperwork. The Front Desk Agent receives an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr.

Requirements

• Previous customer service experience is required.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Perform guest check-in responsibilities, include billing for their services and reviewing guest’s itinerary.
• Acknowledge and greet everyone who enters and leaves The Spa.
• Greet guests by their proper name.
• Thank each guest as they depart, inquire about their stay.
• Confirm appointments and call late or no-show guests and respond accordingly.
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell The Spa’s services and products.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Become proficient with Resort Suite software in order to accurately book, change and cancel appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED