Spa - Front Desk Agent

Nemacolin Career • Farmington, PA

1d • Onsite

About The Position

You introduce guests to a luxury spa and wellness experience. As a Spa Front Desk Attendant, you shape the arrival, transition, and departure moments within a Forbes-rated spa environment. Your presence sets the tone, welcoming guests and members with confidence, warmth, and expertise while orchestrating reservations, service coordination, and guest flow with precision. You serve as a concierge and communicator, ensuring each guest feels anticipated, informed, and cared for from the first greeting through the final farewell.

Requirements

• Previous experience in hospitality or retail
• Strong interpersonal, verbal, and written communication skills
• Fluency in English
• High school diploma
• Professional grooming aligned with organizational standards
• Ability to manage multiple priorities while maintaining composure
• Commitment to delivering elevated guest service

Responsibilities

• A gracious and polished welcome for every spa guest
• Seamless appointment booking, confirmation, arrival, and departure experiences
• Clear and knowledgeable guidance regarding spa and wellness services, salon offerings, fitness programs, and daily activities
• Confident communication of resort features, amenities, and hours of operation
• Prompt and courteous fulfillment of guest requests
• Effective and professional resolution of guest and member concerns
• Consistent guest and member satisfaction through proactive engagement and follow-through
• Organized, fully stocked, and presentation-ready workstations
• Accurate coordination between spa and wellness providers, salon professionals, fitness teams, and leadership
• Clear communication with associates and managers to ensure service excellence
• Support of additional spa and wellness responsibilities, as assigned

Benefits

• Competitive hourly wages
• Attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED