Spa/Fitness Attendant I (Casual)

AccorHotel • Kohala Coast, HI

15d

About The Position

The Spa/Fitness Attendant I serves as an ambassador for the Spa Without Walls and fitness experience, providing warm, personal guest service and helping maintain a serene atmosphere. The role supports reception operations, guest inquiries, treatment bookings, payments, facility use, cleanliness, sanitation, linen inventory and amenity stocking. The position is part-time and permanent.

Requirements

• High school education.
• Fluent spoken, written, and read English.
• Intermediate math skills.
• Beginner proficiency with Microsoft Word and Excel.
• Strong problem-solving and reasoning abilities.
• Ability to frequently stand and walk, lift up to 50 pounds, and occasionally bend or climb.
• Good close, distance, color, and depth vision, depth perception, and focus adjustment.

Nice To Haves

• Two to three years of relevant experience, preferably in a Four- or Five-Diamond environment.

Responsibilities

• Consistently engage with guests and follow the Service Promise, Service Essentials, standards, and procedures.
• Answer telephone inquiries promptly and professionally; greet and escort guests as required.
• Provide information and literature about the spa, salon, fitness offerings, products, treatments, and facilities in person and by telephone.
• Assist guests with treatment bookings and scheduling, and give spa tours as required.
• Explain and assist with the correct use of the sauna, steam room, and fitness equipment.
• Collect payment for services, operate the point-of-sale system, and follow cash-handling procedures.
• Ensure smooth reception operations and complete all shift duties.
• Maintain equipment cleanliness and report deficiencies.
• Keep the facility sanitary and locker rooms tidy; ensure spa amenities and toiletries are stocked.
• Maintain linen inventory, distribute linen according to established area par levels, and move dirty linen to the designated holding area.
• Report linen shortages or other discrepancies to the appropriate manager or supervisor.
• Maintain personal grooming to the required standard.

Benefits

• Preferred-provider medical, drug, and vision benefits starting at $16.98 for employees.
• Employer-paid group life and accidental insurance coverage of $25,000, with coverage available for family members.
• 401(k)/retirement savings plan with matching program.
• 15 paid holiday/personal days per year and 10 days of paid vacation accruing immediately.
• Employee discounts at Accor properties and Friends & Family rates.
• 50% discount at hotel restaurants.
• 30% discount on retail items at the Fairmont Store.
• 30% discount on services at Spa Without Walls.
• Complimentary meals in the employee dining facility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED