Part Time Spa Experience Coordinator
About The Position
The Spa Experience Coordinator's primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times. This role involves efficiently processing all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests. The coordinator will offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests, provide general departmental assistance, special projects, and group Spa reservations. A key aspect of the role is to provide thorough and complete information on all services offered and to reconfirm sales and events. The coordinator is expected to attend all departmental meetings and trainings, maintain a professional and caring manner with all guests, especially focusing on recovery and special need guests, and respond quickly to guest requests or complaints, ensuring appropriate action is taken and following up to ensure guest satisfaction. The role requires efficient work in Book For Time (booking/management software) for scheduling, modifying, or canceling all Spa and Fitness reservations and services, and communicating all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Requirements
- Strong Inner Personal Skills
- Ability to handle difficult/pressure situations calmly
- Cash Handling and basic accounting principles
- Strong guest service orientation
- Problem solving skills
- Effective time management skills
- Multi-task oriented
- Excellent computer skills
- Projects positive, healthful and happy image
- Applicants must be able to provide proof that they are legally able to work in the United States.
Responsibilities
- Book spa appointments and reservations.
- Assist with checking in and out spa guests professionally and courteously.
- Process telephone inquiries and spa/fitness reservation/activity scheduling.
- Offer additional Spa bookings and itinerary assistance.
- Provide general departmental assistance, special projects, and group Spa reservations.
- Provide thorough and complete information on all services offered.
- Reconfirm all sales made or events booked in detail.
- Attend all departmental meetings and trainings.
- Maintain a professional and caring manner with all guests, focusing on recovery and special needs.
- Respond quickly to guest requests or complaints and ensure appropriate action is taken.
- Follow up to ensure guest satisfaction.
- Work efficiently in Book For Time software for scheduling, modifying, or canceling reservations and services.
- Communicate all guest needs and concerns to the appropriate Spa Manager or Manager on Duty.
Benefits
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Learning programs through our Academies
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
