Spa Experience Expert

HEI Hotels & Resorts•Braselton, GA

22h•Onsite

About The Position

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Meet, Greet and check in guests, including members, with a friendly and professional image. Provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality. Provides full tours of the facilities, including locker rooms, hot tub, pool, lounges, and outdoor spaces.

Requirements

Able to perform each essential duty satisfactorily
Good communicator
Able to handle multiple tasks
Maintain acceptable work performance under stress
High school diploma or general education degree or equivalent combination of education and experience required
Microsoft Word
Microsoft Excel
Spreadsheets
E-mail
Ability to access and accurately input information using a moderately complex computer system
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or associates of the organization
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

Comply with HEI Hotels & Resort’s Company Standards of Service
Attend Orientation and complete required training modules in the first 30 days of employment
Complete any other departmental or Human Resources training programs as directed
Maintain professional dress and conduct at all times
Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment
Promote brand marketing programs
Make appropriate selection of treatments based on guest needs
Handle cash, make change and balance an assigned house bank
Accept and record vouchers, travelers’ checks, and other forms of payment
Post charges to guest rooms and house accounts using the computer
Promptly answer the telephone using positive and clear communication
Retrieve messages and communicate the content to the guest
Retrieve mail from mailbox
Close guest accounts at time of check out and ensure satisfaction
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems
Remain calm and alert especially during emergency situations and heavy activity
Plan and implement detailed steps by using experienced judgment and discretion
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Comply with attendance rules and be available to work on a regular basis
Ability to establish and maintain effective working relationships with associates, customers and patrons
Answer inquiries, offer suggestions, and provide descriptive information pertaining to the spa and resort
Ability to manage stressful situations, work long and varied hours as business conditions demand
Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals many of who will require patience and tolerance
Organize oneself, one’s work and the efforts of other and be attentive to detail
Must be able to work flexible work hours/schedule based on business demands
Assist with monthly inventories and fill out supply list in a timely manner
Responsible for daily inventories at the robe and key desk including but not limited to slippers, robes and daily supplies
Greet guests immediately with a friendly, sincere welcome
Maintain eye contact with guest
Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action
Adhere to the policies and procedures of the Spa Department
Maintain the Housekeeping standard
Clean slippers and forward soiled robes to laundry and occasionally process soiled laundry
Providing all guests with friendly service and in a timely manner
Reading, understanding and abiding by the Ridgewood Employee Handbook, Château Élan Hotels & Resort policies and department procedures
Assisting colleagues when own workstation is completed
Demonstrates a good understanding of various departments within the Spa
Familiar with the various services and facilities available to the guests of Spa and the hours of operation
Ensure that a high level of sanitation and cleanliness is maintained before, during and after each shift
Performs other duties and responsibilities as assigned