Guest Experience Expert

Marriott • Dallas, TX

1d • Onsite

About The Position

The Guest Experience Expert role at Marriott International (The Ritz-Carlton) focuses on creating memorable and unique experiences for guests beyond standard check-in and check-out procedures. Experts are empowered to provide a wide range of services throughout a guest's stay, handling operational needs, guest requests, completing reports, and sharing local area highlights. The position emphasizes professionalism, adherence to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Guest Experience Experts are expected to be on their feet and moving around, taking a hands-on approach to work, and performing other reasonable job duties as requested to ensure guest satisfaction and business success. The role also involves upholding The Ritz-Carlton's "Gold Standards" and exemplifying the Employee Promise, Credo, and Service Values.

Requirements

• Creating a safe work place
• Following company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Upholding quality standards
• Ensuring uniform, personal appearance, and communications are professional

Nice To Haves

• High school diploma or G.E.D. equivalent

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Benefits

• Access to opportunity
• An environment where the unique backgrounds of our associates are valued and celebrated
• The chance to be proud of the work you do and who you work with

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed